NHTSA Complaint #11373531 — 2004 VOLKSWAGEN PASSAT

SEATS issue reported to NHTSA

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1 Injury

Complaint Details

ODI Number	11373531
Vehicle	2004 VOLKSWAGEN PASSAT
Component	SEATS
Date of Incident	November 4, 2020
Date Filed	November 6, 2020
Mileage	132,400 miles
Crash	No
Fire	No
Injuries	1
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

WHILE DRIVING ON A HIGHWAY, THE DRIVER SEAT SUDDENLY OVERHEATED (THE SEAT WARMER WAS TURNED ON). IT STARTED WITH A BURNING SMELL. EXCESSIVE HEAT BURNED MY LEG A BIT (SOME SKIN REDNESS), BEFORE I REALIZED WHAT IS HAPPENING AND TURNED THE SEAT WARMER OFF. THE SEAT LEATHER NOW APPEARS STIFF AND WRINKLED (NOT SOFT AND SMOOTH LIKE THE REST OF THE LEATHER) IN THE AREA WHERE I FELT THE HEAT.

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