NHTSA Complaint #11373146 — 2019 KIA SOUL

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11373146
Vehicle	2019 KIA SOUL
Component	ENGINE
Date of Incident	June 22, 2020
Date Filed	November 5, 2020
Mileage	22,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	KS

Consumer Description

DELAY THROTTLE RESPONSE. WHEN DRIVING AND YOU NEED TO ACCELERATE THE VEHICLE TAKES SEVERAL MINUTES TO RESPOND AND YOU HAVE TO PUT THE PETAL TO THE FLOOR. NO REACTION TO ACCELERATE THE CAR BUT RPMS IN RED. ALSO WHEN STOPPED AT A STOP LIGHT , STOP SIGN ETC AND GO TO GO THE CAR DELAYS AGAIN AND YOU HAVE THE GAS PETAL TO THE FLOOR AND AGAIN RPMS IN RED AND YET CAR NOT MOVING CAUSING HIGHLY SEVERE SAFETY ISSUES WHEN DRIVING AND PUTS CONSUMER AT RISK. WE BOUGHT THIS CAR BRAND NEW STARTED IN JUNE OF 2020 WITH THIS ISSUE AND HAD 22, 000 MILES ON IT. STILL HAPPENING IN ALL 3 DRIVE MODES ECO, NORMAL AND SPORT. DEALERSHIP TOLD US JUST DON'T DRIVE IN ECO WELL NOW ALL MODES DO IT.

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