NHTSA Complaint #11373031 — 2012 VOLKSWAGEN PASSAT ELECTRICAL SYSTEM

Complaint Details

ODI Number	11373031
Vehicle	2012 VOLKSWAGEN PASSAT
Component	ELECTRICAL SYSTEM
Date of Incident	October 1, 2020
Date Filed	November 4, 2020
Mileage	77,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IL

Consumer Description

DOOR LOCK ACTUATOR BREAKS WITHOUT THE OPERATOR REALIZING IT, RESULTING IN A THREAT TO THE SAFETY OF THE OPERATOR AND SECURITY OF THE VEHICLE. THE ONLY WAY TO DIAGNOSE THE ISSUE IS USING VW CODE SCANNERS, OTHERWISE, THERE ARE NO OBVIOUS TRAITS TO AN UNSUSPECTING OWNER THAT THE DOOR LOCKS ARE INOPERATIVE. VW DEALER NEAR BY ESTIMATES THE REPAIR AT $400 AND REGULARLY KEEPS THE PART IN STOCK DUE TO THIS ISSUE.

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