NHTSA Complaint #11372850 — 2017 CHEVROLET BOLT EV

SERVICE BRAKES issue reported to NHTSA

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Complaint Details

ODI Number 11372850
Vehicle 2017 CHEVROLET BOLT EV
Component SERVICE BRAKES
Date of Incident
Date Filed
Mileage 46,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CA

Consumer Description

INSTALLED CHEVROLET PREMIUM ALL-WEATHER FLOOR LINERS P/N: 42686568. WHILE PASSING ON THE HIGHWAY, THE ACCELERATOR PEDAL BECAME STUCK AT FULL THROTTLE UNDER THE LINER. UNABLE TO SHIFT TO NEUTRAL AND WITH MINIMAL SLOWING FROM PRESSING THE BRAKES, I HAD TO REACH DOWN AND TUG ON THE MAT UNTIL IT DISLODGED FROM THE PEDAL. I GOT OFF THE HIGHWAY AND EXAMINED THE LINER FINDING THAT ONE OF THE SECURING CLIPS HAD COME UNATTACHED (LIKELY FROM TUGGING ON IT). I REATTACHED AND VERIFIED CORRECT MAT INSTALLATION. LATER WHILE PASSING ANOTHER VEHICLE ON THE HIGHWAY THE ACCELERATOR BECAME STUCK AGAIN CAUSING UNCONTROLLED ACCELERATION. EXAMINING THE MAT AFTERWARDS, THE SECURING CLIPS WERE STILL ATTACHED CORRECTLY. ADDITIONAL INFORMATION: THE CLIPS THAT SECURE THE FLOOR MAT/LINER ARE ONLY ATTACHED TO THE VEHICLE CARPET AND NOT RIGIDLY AFFIXED. WHEN CORRECTLY INSTALLED THE LIP OF THE LINER RISES UP AND ENDS WITH ALMOST NO CLEARANCE TO THE GAS PEDAL, THEN WITH ONLY A SLIGHT MOVEMENT OF THE LINER IT CAN ENTRAP THE ACCELERATOR PEDAL. OVER TIME WITH FORWARD FOOT PRESSURE ON THE LINER, THERE IS JUST ENOUGH MOVEMENT IN THE LINER AND CLIPS TO ALLOW IT TO SHIFT SLIGHTLY FORWARD AND TO THE RIGHT CAUSING AN INTERFERENCE FIT WITH THE ACCELERATOR PEDAL. IT APPEARS THAT WHEN BOTH THE ACCELERATOR AND BRAKE PEDALS ARE PRESSED AT THE SAME TIME, THE POWER TO THE ELECTRIC MOTOR CONTINUES TO BE APPLIED. TESTING THIS AFTERWARD SHOWED THAT WITH A FOOT ON BOTH PEDALS, THE ELECTRIC POWER METER STILL SHOWED POWER BEING APPLIED AND THE VEHICLE BRAKING PERFORMANCE WAS SEVERELY DIMINISHED. DURING AN EMERGENCY, A QUICK FLICK OF THE SHIFTER FROM DRIVE TO NEUTRAL DOES NOT WORK. THE SHIFTER MUST BE HELD FOR A LONGER DURATION, WHICH IS NOT INTUITIVE WHEN THE VEHICLE IS ACCELERATING UNCONTROLLABLY AND BOTH HANDS ARE ON THE WHEEL.

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