NHTSA Complaint #11372749 — 2021 GMC YUKON XL ENGINE

Complaint Details

ODI Number	11372749
Vehicle	2021 GMC YUKON XL
Component	ENGINE
Date of Incident	October 16, 2020
Date Filed	November 2, 2020
Mileage	52 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

WITH ONLY 52 MILES (2-DAYS OLD), I WAS DRIVING HOME WHEN I HEARD A KNOCK. THEN THE ENGINE LIGHT CAME ON AND THE VEHICLE STABILITY CONTROL LOWERED THE VEHICLE AND THE VEHICLE SHUT OFF. I WAS LEFT IN THE MIDDLE OF TRAFFIC UNABLE TO MOVE THE VEHICLE TO A SAFE LOCATION. NEUTRAL WOULD NOT WORK EITHER. WHEN THE VEHICLE WAS TOWED TO THE GMC DEALERSHIP, THEY KNEW EXACTLY WHAT WAS WRONG WITH THE CAR, BROKEN SPRINGS IN THE ENGINE. APPARENTLY THEY SENT A NOTICE STATING THAT THE ENGINE SPRINGS WERE BREAKING AND NEEDED TO BE REPLACED. THE DEALERSHIP ONLY OFFERED TO REPLACE THE 2 BROKEN SPRINGS, NOT ALL OF THEM SINCE MY VEHICLE WAS BUILT AFTER THE DATE NOTED FOR HAVING ISSUES. THEY WOULD NOT PROVIDE ME WITH ANY PAPERWORK ABOUT THE SERVICE. I'M NOT SURE HOW THIS COMPANY CAN GET AWAY WITH SELLING VEHICLES THEY KNOW HAVE ISSUES WITH FAULTY PARTS.

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