NHTSA Complaint #11367034 — 2020 TOYOTA RAV4

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11367034
Vehicle	2020 TOYOTA RAV4
Component	ENGINE
Date of Incident	August 4, 2020
Date Filed	October 29, 2020
Mileage	600 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

NEW 2020 RAV4 HYBRID MAKES LOUD GRINDING NOISE SOMETIMES WHEN PLACED IN REVERSE AND EV MODE IS ENGAGED. APPEARS TO BE FAILURE OF SPRAG-TYPE DEVICE TO DISENGAGE ENGINE OR TRANSMISSION FROM ELECTRIC DRIVE SYSTEM. MULTIPLE MEMBERS OF FRANK TOYOTA SERVICE DECLARED IT TO BE NORMAL AND REFUSED TO MAKE ANY WRITTEN ENTRIES EVIDENCING THE COMPLAINT. THEY CLAIMED I WAS MISTAKEN WHEN I POINTED OUT THAT IT DID NOT BEGIN UNTIL THE VEHICLE HAD APPROXIMATELY 600 MILES ON IT.

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