NHTSA Complaint #11366996 — 2017 FORD ESCAPE

TL* THE CONTACT OWNS A 2017 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING AT UNDISCLOSED SPEEDS, THE VEHICLE JERKED INTERMITTENTLY WITHOUT WARNING. THE VEHICLE WAS TAKEN TO CLASSIC FORD LINCOLN (8540 TYLER BLVD, MENTOR, OH 44060) WHERE THE CONTACT WAS INFORMED THAT THE CHECK ENGINE WARNING LIGHT NEEDED TO BE ILLUMINATED BEFORE ANY REPAIRS WERE PERFORMED ON THE VEHICLE. THE CONTACT STATED THAT HE PERSONALLY REPLACED THE FRONT CYLINDER IGNITION COIL AND SPARK PLUGS HOWEVER, THE FAILURE PERSISTED. THE FAILURE RECURRED WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE CONTACT STATED THAT THE VEHICLE VIBRATED ABNORMALLY AT START-UP. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DISCOVERED THAT COOLANT HAD LEAKED INTO CYLINDER NUMBER 4. THE MECHANIC RECOMMENDED THAT THE SHORT BLOCK BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT UNDER RECALL. THE CONTACT WAS THEN TRANSFERRED TO NHTSA FOR ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000.