NHTSA Complaint #11366986 — 2010 LINCOLN MKT

TL* THE CONTACT OWNS A 2010 LINCOLN MKT. THE CONTACT STATED THAT WHILE REVERSING OUT OF THE DRIVEWAY, THE POWER STEERING FAILED AND STEERING WHEEL LOCKED. THE VEHICLE WAS TURNED OFF AND RESTARTED SEVERAL TIMES BEFORE RETURNING TO NORMAL OPERATION. THE POWER STEERING ASSIST WARNING LIGHT ILLUMINATED AFTER THE VEHICLE WAS RE-STARTED AND THE STEERING REMAINED IN THE LOCKED POSITION. THE CONTACT AGAIN ATTEMPTED TO TURN OFF AND RESTART THE VEHICLE HOWEVER, THE VEHICLE FAILED TO RESTART. GERVAIS LINCOLN, INC (24 REISS AVE, LOWELL, MA 01851, (978) 454-5696) WAS CONTACTED AND THE CONTACT WAS INFORMED THAT THE VIN WAS NOT SUBJECTED TO A RECALL. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND THE CONTACT WAS REFERRED TO NHTSA. THE APPROXIMATE FAILURE MILEAGE WAS 97,000.