NHTSA Complaint #11366818 — 2015 KIA SOUL

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11366818
Vehicle	2015 KIA SOUL
Component	STEERING
Date of Incident	October 26, 2020
Date Filed	October 28, 2020
Mileage	70,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MO

Consumer Description

DRIVING ON HIGHWAY 70 AND NOTICED THAT MY TIRE WAS GETTING LOW. I GOT OFF THE HIGHWAY JUST IN TIME. THE TIRE SHOP. AT 9550 ST CHARLES ROCK RD, BRECKENRIDGE HILLS, MO 63114 AT 5PM. THE TWO YOUNG MEN CAME OUT LAUGHING AND ONE CHANGED MY TIRE. LEFT THE SHOP AND 30 MINS LATER MY TIRE WAS ON FLAT. CAME BACK THE NEXT MORNING. YOUNG MAN SAID HE'LL FIX IT. HE DIDN'T GIVE ME ANOTHER BUT STATED A NAIL WAS IN IT. HE THINK I'M STUPID. HE KNOW HE SOLD ME A BAD TIRE WITH THE NAIL IN IT ALREADY. HE PAINTED THE TIRE THEN PUT IT BACK ON MY CAR. I WAS SUSPICIOUS ABOUT THE PAINT AND PAINT BRUSH. LEFT THE SHOP AND WENT HOME. ON MY WAY TO WORK THE SAME DAY ALMOST HAD TWO ACCIDENTS. TIRE WAS HARD TO STEER AND THE WHEEL DIDN'T TURN. I WAS SCARED TO DEATH. I COULD OF LOST MY LIFE 😔. . PEOPLE NEED GOOD USED TIRES. FINALLY I WENT TO CAR X AND THEY TOOK CARE OF MY PROBLEM AND I FELT SAFE TO DRIVE AGAIN.

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