NHTSA Complaint #11366764 — 2018 CHEVROLET CRUZE

ENGINE UNEXPECTEDLY STALLED WHEN BRAKING FOR NEIGHBORHOOD STOP SIGN. LOST POWER STEERING AND ENGINE POWER BUT DID NOT LOSE POWER TO GAUGES OR ACCESSORIES. NO CHECK ENGINE LIGHT OR OTHER WARNING LIGHTS OR MESSAGES ON DASH. PUT CAR IN PARK AND RESTARTED ENGINE. NORMAL START. TURNED ONTO MAJOR CITY STREET AND DROVE HALF MILE. STARTED BRAKING FOR TRAFFIC LIGHT BUT DIDN'T COME TO FULL STOP BECAUSE LIGHT TURNED GREEN. ENGINE STALLED AGAIN. SAME EXACT THING AND AGAIN NO WARNING LIGHTS ON DASH. FELT LIKE A SITTING DUCK AND VERY SCARED OF GETTING REAR-ENDED. LUCKILY NO ONE WAS BEHIND ME. TURNED ON EMERGENCY FLASHERS, PUT IN PARK, AND RESTARTED ENGINE. AGAIN STARTED NORMALLY. REMAINED IN RIGHT LANE AND WAS VERY FORTUNATE THAT I WORKED JUST DOWN THE STREET AND DIDN'T HAVE TO MAKE ANY ADDITIONAL STOPS ALONG THE WAY. PARKED CAR AND REFUSED TO DRIVE IT HOME THAT NIGHT BECAUSE I FELT THE VEHICLE WAS UNSAFE TO DRIVE. HAD CAR TOWED TO DEALERSHIP THE NEXT MORNING. WHEN I TRIED TO START VEHICLE TO MOVE IT INTO A TOWING POSITION, THE ENGINE TRIED TO START BUT STALLED WITHIN A FEW SECONDS. OCCURRED 4 TIMES IN A ROW. STILL NO WARNING LIGHTS ON DASH. UNABLE TO ACCOMPANY TOW COMPANY TO DEALERSHIP DUE TO COVID RESTRICTIONS, BUT CALLED DEALERSHIP AND TOLD THEM WHAT HAD HAPPENED. THEY DIAGNOSED IT AS A FAILED FUEL PUMP. THEY STILL HAVE THE CAR (4 BUSINESS DAYS LATER). THE CAR ONLY HAS 37,000 MILES ON IT (VERY LOW MILEAGE TO HAVE A FAILED FUEL PUMP). I NEVER LET IT GO BELOW 25% FULL TANK. IT'S A DIESEL, SO I CAN'T CONTROL FUEL QUALITY. THIS IS THE THIRD TIME I'VE HAD A FUEL SYSTEM ISSUE WITH THIS CAR IN THE TWO YEARS THAT I'VE OWNED IT (BOUGHT NEW) - VERY INCONVENIENT. OTHER TWO TIMES WERE ALSO FAILED FUEL PUMP OR FILTER, BUT WITH CORRESPONDING CHECK ENGINE LIGHTS AND/OR SYMPTOMS. THIS TIME WAS WITHOUT WARNING AND MADE ME FEEL VERY UNSAFE. I REALLY LOVE THIS CAR, BUT AM NOW SCARED TO DRIVE IT.