NHTSA Complaint #11366694 — 2019 RAM 3500

TL* THE CONTACT OWNS A 2019 RAM 3500. THE CONTACT STATED WHILE HIS WIFE WAS DRIVING AT 55 MPH, WHEN SHE HEARD AN ABNORMAL NOISE BEFORE THE VEHICLE STALLED AND SMOKE STARTED TO ENTER THE CAB THROUGH THE VENTS AND EXITING THE HOOD. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE DRIVER WAS ABLE TO PARK ON THE SIDE ROAD AND OPENED THE HOOD TO SEE FIRE EXITING THE ENGINE. THE DRIVER WAS ABLE EXTINGUISH THE FIRE WITH FIRE EXTINGUISHER. THE CONTACT STATED NO FIRE OR POLICE REPORT WAS FILED. THE VEHICLE WAS NOT DRIVABLE. THE VEHICLE WAS TOWED TO LOCAL DEALER SAM LEMAN CHRYSLER DODGE JEEP RAM FIAT MORTON (200 E COURTLAND ST, MORTON, IL 61550, (309) 263-2345) WHERE THE VEHICLE WAS BEING SERVICED AT THE MOMENT. THE VEHICLE HAD NOT BEEN DIAGNOSED OR REPAIRED AS OF YET. THE VIN WAS ASSOCIATED TO NHTSA CAMPAIGN NUMBER: 20V511000 (ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM). THE CONTACT ATTEMPTED TO CONTACT THE MANUFACTURER BUT NOT BEEN ABLE TO SPEAK TO ANYONE AS OF YET. THE FAILURE MILEAGE WAS APPROXIMATELY 130,000.