NHTSA Complaint #11366454 — 2010 FORD ESCAPE

TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER TO BE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE STEERING SENSOR WAS REPROGRAMMED, NOT REPLACED. THE REPAIR FAILED TO PREVENT THE FAILURE. THE CONTACT STATED WHILE DRIVING 65 MPH AND GOING OVER A BUMP IN THE ROADWAY, THE POWER STEERING SENSOR WARNING LIGHT ILLUMINATED AND THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE VEHICLE WAS TOWED TO THE RESIDENCE. THE VEHICLE WAS LATER TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE STEERING WHEEL SENSOR WAS RESET. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED. THE FAILURE MILEAGE WAS 195,000.*DT*DT CONSUMER STATED THERE WAS NO RECALL ON THE CAR. MANUFACTURE UNWILLING TO REFUSES TO REPLACE THE PARTS.*JB