NHTSA Complaint #11365877 — 2018 HONDA ACCORD

I BOUGHT THE CAR IN FEBRUARY 2019, BRAND NEW. IN JULY 2020 I NOTICED THE PAINT PEELING CHIPPING. I CONTACTED THE DEALER ON 7/14/20, 7/29/20, 8/12/20. WAS REPEATEDLY BLOWN OFF AND WAS TOLD THEY WERE CONTACTING HONDA OF AMERICA. HONDA CLAIMS THAT TREE SAP CAUSED THE PAINT TO PEEL BUT THE INDEPENDENT BODY SHOP I BROUGHT IT TO SAID THAT THERE WOULD BE OTHER SPOTS OF TREE SAP AND THAT THE TREE SAP WOULD BE VERY DIFFICULT TO REMOVE FROM THE CAR. THEY SPECIFICALLY STATED THAT THIS IS A BOLD FACED LIE. I FILED A COMPLAINT WITH HONDA OF AMERICA AND RECEIVED A VOICEMAIL ON 10/7/2020 STATING THAT THEY WERE LOOKING INTO IT. I RECEIVED ANOTHER VOICEMAIL ON 10/21/2020 STATING THAT THEY WERE STANDING BY THE ORIGINAL HONDA OF AMERICA REPRESENTATIVE THAT THE ISSUE WAS CAUSED BY TREE SAP. THE BODY SHOP, GEIST TOWING AND RECOVERY, STATED THAT IT IS MOST LIKELY A MANUFACTURING DEFECT AND THAT SINCE HONDA IS LYING ABOUT THE ACTUAL CAUSE THAT THEY WOULD RECOMMEND STRIPPING THE ENTIRE CAR AND REPAINTING. IF THEY WERE HONEST ONLY THE SUN FACING SURFACES MAY REQUIRE REPAIR.