NHTSA Complaint #11365863 — 2020 HYUNDAI SONATA

ON AUGUST 14TH,2020, I PURCHASED A VEHICLE FROM THE SHOWROOM FLOOR FROM CRAIN HYUNDAI OF CONWAY, ARKANSAS. THE CAR WAS AESTHETICALLY PLEASING AND ONLY HAD 46 MILES ON THE SPEEDOMETER. AT THE TIME OF THE PURCHASE I WAS NOT AWARE OF THE TERM "MODIFICATION" NOR THE RAMIFICATION ASSOCIATED WITH HAVING A VEHICLE MODIFIED. I ASSUMED THE DEALERSHIP WERE RESPONSIBLE FOR PROVIDING ME WITH A SAFE AND EFFICIENT VEHICLE. THE CAR HAD ADDED EQUIPMENT: CRAIN CARE PKG: $1,397.00 - WHEEL LOCKS: $89.00 - WINDOW TINT: $189.00 - BLACK OUT PACKAGE: $4,295.00, WHICH I LATER LEARNED THE AMERICAN RACING RIM #AR934 FASTLANE, DOES NOT FIT A 2020 HYUNDAI SONATA, THEY ARE 20 INCH RIMS AND HAD EXTENSA HP 225/35R20 90W TIRES AND THE RECOMMENDED TIRE IS 235/45R18. WITHIN A MONTH AFTER THE NEW CAR PURCHASE IT RAIN AND THE CAR LOST TRACTION AND BEGAN TO SLIP AND SLIDE. I PROPOSE IMPLEMENTING LAWS TO GOVERN DEALERSHIP MODIFICATION OF VEHICLES AND HOLD SAID DEALERSHIP RESPONSIBLE FOR INFORMING THE CONSUMER OF THE NEGATIVE RAMIFICATIONS INVOLVED WITH KNOWINGLY PURCHASING A VEHICLE FOR AESTHETIC DESIRES. AFTER LEARNING OF MY MISTAKE THE HYUNDAI CORPORATION WOULD NOT NEGOTIATE A REASONABLE AGREEMENT WITH ME, AND CLOSED THE COMPLAINT LEAVING ME WITH AN UNSAFE VEHICLE THAT WAS ALTERED BY A THIRD PARTY COMPANY WITHIN THE DEALERSHIP, NAME: MOTOR SPORTS AUTHORITY. THE DEALERSHIP WOULD NOT RELEASE FROM THAT CONTRACT AND THE WORKMANSHIP OF THE BLACK OUT PACKAGE IS UNRAVELLING AND I DISCOVERED THE MODIFICATION HAS DECREASE THE VALUE OF THE CAR, WHEN I THOUGHT IT WOULD INCREASE IN VALUE. I ALSO LEARN THE ADDED EQUIPMENT STATED ABOVE WAS NOT INCLUDED ON THE VEHICLE PURCHASE INVOICE WHICH EFFECTS POSSIBLE REPAIRS AND/OR REPLACEMENT CONCERNING AUTOMOBILE INSURANCE COVERAGE. DEALERSHIP SHOULD BE HELD ACCOUNTABLE AND RESPONSIBLE FOR INFORMING CUSTOMERS OF MODIFICATION AND BE HELD LEGALLY BINDING FOR THE VEHICLE SAFETY