NHTSA Complaint #11365756 — 2014 FORD EXPLORER

THE VEHICLE WAS IN MOTION, LUCKILY AT LOW SPEEDS WHEN THE STEERING FAILED COMPLETELY, VEHICLE IMMEDIATELY BECAME UNABLE TO STEER (THIS WAS NOT LOSS OF POWER STEERING, IT WAS LOSS OF STEERING COMPLETELY). SEVERAL WARNINGS IMMEDIATELY POPPED UP INCLUDING STEERING ASSIST SYSTEM FAILURE, SERVICE REQUIRED IMMEDIATELY. UPON INVESTIGATION IT APPEARS THIS ISSUE WAS COVERED (VIA RECALL) IN YEAR MODELS 2011-2013 AND 2015-2017. FOR SOME REASON VIN'S FROM 2014 WERE OMITTED FROM THE RECALL YET I AM FAR FROM THE ONLY PERSON EXPERIENCING THE SAME ISSUE WITH THESE 2014 MODELS. WE LOVE OUR EXPLORER BUT I AM AFRAID TO LET MY WIFE OR DAUGHTER DRIVE IT NOW. THE REPAIR IS GOING TO COST ME APPROX $3,000 PLUS THE COST OF HAVING IT TOWED TO THE DEALERSHIP. THIS IS A MAJOR SAFETY ISSUE AND SHOULD BE ADDRESSED BY FORD AND NHTSA AS SOON AS POSSIBLE. THIS YEAR MODEL BEING OMITTED FROM THIS RECALL IS AN INCREDIBLE OVERSIGHT. MY EXPLORER HAD 123,000 MILES AT THE TIME OF FAILURE. AT THE TIME OF FAILURE THERE WAS NO EXCESSIVE FORCE OR HARSH DRIVING CONDITIONS BEING USED.