NHTSA Complaint #11365268 — 2007 TOYOTA AVALON

2011: I NOTICED THE DASH FELT SOFT, NOT STICKY EXACTLY, BUT FOR LACK OF A BETTER WORD, PLIABLE. 2013: WHILE DRIVING ON VACATION I REALIZED MY VISIBILITY WAS TREMENDOUSLY IMPEDED BY THE INCREDIBLY OPAQUE GLARE IN MY WINDSHIELD FROM THE DASHBOARD. IT WAS SO BAD, I REALIZED I COULD MAKE OUT THE PATTERNED IMPRINT (DESIGNED TO RESEMBLE LEATHER GRAIN). THERE IS NOTHING THAT CAN BE DONE TO REDUCE THIS GLARE AS LONG AS THE SUN IS OUT. IT SERIOUSLY IMPAIRS MY ABILITY TO SEE CLEARLY, IS OBVIOUSLY DISTRACTING, AND ADDED TO MY FATIGUE ON THE TRIP. A SAFETY ISSUE IF THERE EVER WAS ONE CAUSING DRIVER IMPAIRMENT DUE TO EYE STRAIN ADDING TO DRIVER FATIGUE. 2015: I NOTICED MY FIRST CRACK IN THE DASH ON THE PASSENGER SIDE NEAR THE AIRBAG. WITHIN A MONTH, I FOUND ANOTHER CRACK IN THE CENTER OF THE DASH. THIS IS A GARAGE KEPT SECOND CAR, USED FOR LONG TRIP COMFORT AND SUNDAY DRIVES. 2016: CALLED TOYOTA ABOUT PROGRESSING CRACKS IN DASH. I WAS TOLD THERE WAS A RECALL BUT IT HAD ENDED 2 MONTHS EARLIER. SORRY BUT THERE WAS NOTHING THEY COULD DO. 2020: I AM WAITING FOR PIECES OF MY DASH TO FALL OFF. MY LATEST CRACK FOLLOWS THE INSTRUMENT COCKPIT TOP EDGE COMPLETELY ACROSS TO THE DRIVER'S DOOR CURVE. IT JUST SPLIT APART. THIS IS MY BABIED AND PROTECTED CAR, 2007 AVALON XLS WITH 64,000 ORIGINAL MILES ON IT. MY FAMILY AND I HAVE OWNED TOYOTAS SINCE THE EARLY 80'S; COROLLA, TERCEL, CELICA, CAMRY, RAV4, AVALON. NOT ONE OF THEM EVER HAD A DASH PROBLEM. IN LOOKING AT COMPLAINTS HERE THE MAJORITY OF THEM ARE ABOUT THE DASH. TOYOTA SHOULD STEP UP. WHO GETS TO DECIDE THAT ONE SAFETY ISSUE IS WORTH A RECALL BUT ANOTHER ISN'T? THE GLARE IS SO BAD THAT, MORE THAN ONCE, I HAVE BEEN NERVOUS ABOUT NOT BEING ABLE TO SEE BRAKE LIGHTS WHILE ON THE INTERSTATE. IS IT FAIR THAT THE ONLY SAFE WAY TO OPERATE MY TOYOTA IS ON A CLOUDY DAY OR AT NIGHT? I HOPE EVENTUALLY ENOUGH COMPLAINTS LIKE THIS WILL HELP.