NHTSA Complaint #11364718 — 2017 RAM 1500

I HAVE A 2017 RAM 1500 ECO DIESEL. I HAVE RECEIVED A RECALL ON IT FOR THE DIESEL EGR COOLER. I BROUGHT THE VEHICLE IN ONCE AND AFTER A COMPUTER CHECK WITH THE SERVICE DEPARTMENT, THEY SAID THAT IT DID NOT NEED TO BE REPLACED. CHRYSLER SENT ME MORE RECALL NOTICES THAT SAID I NEEDED TO GET IT REPAIRED. I SPOKE WITH CHRYSLER AND TOLD THEM THAT I HAD IT CHECKED AND THEY INFORMED ME THAT I DID NEED TO HAVE THE RECALL FIXED. I SCHEDULED ANOTHER APPOINTMENT FOR OCT 16 TO GET IT FIXED. AFTER MY TRUCK WAS AT THE DEALERSHIP ALL DAY, I DECIDED TO CALL AND GET THE STATUS ON THE REPAIR ONLY TO BE INFORMED THAT THE SERVICE DEPARTMENT WAS NOT GOING TO REPAIR IT BECAUSE THERE WAS NO CHECK ENGINE LIGHT OR LEAK. I FOUND THIS ODD FOR A SAFETY RECALL, SO I CHECKED WITH CHRYSLER AGAIN AND READ THE RECALL INSTRUCTIONS. THE INSTRUCTIONS CLEARLY STATE THAT THE RECALL IS TO BE FIXED AND THE ONLY REASON TO CHECK FOR A LIGHT OR A LEAK IS TO SEE IF THE MANIFOLD IS BAD ALSO. IM NOT SURE WHY ANY SAFETY RECALL WOULD NOT BE FIXED ASAP, ESPECIALLY WHEN THE RECALL SAYS TO GET IT FIXED IMMEDIATELY..