NHTSA Complaint #11364675 — 2018 TOYOTA SEQUOIA

I TOOK MY 2018 TOYOTA SEQUOIA (VIN: [XXX]) ON SEPTEMBER 23, 2020 FOR THE SIX-MONTH TOYOTACARE SERVICE TO AMERICAN TOYOTA LOCATED AT 5995 ALAMEDA BLVD NE, ALBUQUERQUE, NM 87113 WITH THE ASSUMPTION THAT THE SIX-MONTH TOYOTACARE SERVICE WILL INCLUDE FIXING ANY PENDING SAFETY RECALL. HOWEVER, AFTER THE SERVICE, WHEN I CHECKED THE PAPERWORK, I FOUND OUT THAT THE PENDING SAFETY RECALL (MANUFACTURER RECALL: 20TA02, NHTSA RECALL: 20V012) WAS NOT FIXED AND IT WAS CLAIMED THAT THERE WERE NO SAFETY RECALLS ASSOCIATED WITH THE VEHICLE (SEE THE ATTACHED PAPERWORK). I CALLED THE SERVICE DEPARTMENT AT THE AMERICAN TOYOTA AND THE SERVICE REPRESENTATIVE DIDN'T GIVE ME A REASONABLE REASON SO I DEMANDED TO TALK A MANAGER. THE MANAGER DIDN'T KNOW WHY THE SAFETY RECALL WAS NOT FIXED SO HE PROMISED TO DO SOME INVESTIGATIONS AND GET BACK TO ME. LATER, A SENIOR MANAGER FROM THE AMERICAN TOYOTA CALLED ME AND GAVE ME THE FOLLOWING REASONS FOR NOT FIXING THE SAFETY RECALL: - I SPECIFICALLY DIDN'T ASK FOR SAFETY RECALL TO BE FIXED - AMERICAN TOYOTA DIDN'T HAVE A CERTIFIED TECHNICIAN AVAILABLE AT THAT TIME TO FIX THE SAFETY RECALL - AMERICAN TOYOTA MADE FALSE STATEMENT ON THE SERVICE PAPERWORK THAT THERE WAS NO SAFETY RECALL ASSOCIATED WITH THE VEHICLE WHEN I TALKED TO THE SENIOR SERVICE MANAGER AT AMERICAN TOYOTA, HE PROMISED TO GET THE DATABASE AND PAPERWORK UPDATED SOON BUT AS OF TODAY (THREE WEEKS LATER) I HAVE NOT RECEIVED A CORRECTED PAPERWORK FROM THE AMERICAN TOYOTA. I SEE THIS A SYSTEMATIC ISSUE AT AMERICAN TOYOTA TO FALSELY MARK THE SERVICE PAPERWORK AS NO PENDING SAFETY ISSUE IF THE CUSTOMER DIDN'T ASK FOR FIXING A SAFETY ISSUE AND/OR IF A CERTIFIED TECHNICIAN IS NOT AVAILABLE. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR