NHTSA Complaint #11364613 — 2017 FORD EXPLORER

TL* THE CONTACT OWNS A 2017 FORD EXPLORER. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 65 MPH, THE STEERING WHEEL VIBRATE AND THE FRONT END OF THE VEHICLE SHOOK AND VIBRATED. THE TIRES WERE REPLACED AND ROTATED HOWEVER, THE FAILURE CONTINUED. ADDITIONALLY, WHILE SHIFTING GEARS, AN ABNORMAL BOOMING SOUND WAS COMING FROM THE TRANSMISSION. THE CONTACT INDICATED THAT THE FAILURE OCCURRED WHILE RELEASING OFF THE ACCELERATOR PEDAL. THE VEHICLE WAS TAKEN TO ORANGE PARK FORD LOCATED AT 7700 BLANDING BLVD, JACKSONVILLE, FL 32244 HOWEVER, THE FAILURES WERE NOT DUPLICATED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 40,000.