NHTSA Complaint #11364590 — 2018 TESLA MODEL X

ELECTRONIC STABILITY CONTROL (ESC) issue reported to NHTSA

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Complaint Details

ODI Number	11364590
Vehicle	2018 TESLA MODEL X
Component	ELECTRONIC STABILITY CONTROL (ESC)
Date of Incident	October 9, 2020
Date Filed	October 15, 2020
Mileage	1,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

TESLA MODEL X DIES TWO TIMES. 1) AT APX 1K MILES (WITHIN 3 MONTHS OF NEW PURCHASE OF NEW VEHICLE, 1ST OWNER), IT DIED ON FREEWAY WITH NO POWER AND STOPPED. DUE TO SPACING FROM THE REAR CARD, NO ACCIDENT OCCURRED AND HENCE NO FATALITY. TESLA SERVICE CENTER FOUND NOTHING WITH THIS ISSUE. NO RESOLUTION ON DIAGNOSIS AND OR DID NOT CARE SAFETY OF THE DRIVER AND PASSENGERS. 2) AT 9K MILES IDENTICAL ISSUE BUT WITH AN ADDITIONAL ISSUE OF MODEL X GOING IN FORWARD DIRECTIONS WHEN IT SHOWED REVERS ON THE INSTRUMENT PANEL. EVERYTHING IN CAR WAS FROZEN ONLY OPTION WAS FORWARD DIRECTION AT LOW SPEED BUT WITH REVERSE MODE SIGN!! I HAD NOT OTHER CONTROL OVER THE TESLA MODEL X. I HAVE TAKEN VIDEO AT THIS TIME FOR AN EVIDENCE. TESLA STATES THAT THEY DID NOT FIND ANY ISSUE AND DOWN LOADED DISPLAY DRIVER AGAIN!! I FIND IT AN EXCUSE AND TESLA DOES NOT UNDERSTAND SERIOUSNESS IN SAFETY ISSUE. ME AND FAMILY IS AFRAID TO DRIVE THIS CAR AFTER TWO INCIDENTS.

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