NHTSA Complaint #11364303 — 2012 FORD FUSION

STEERING issue reported to NHTSA

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Complaint Details

ODI Number 11364303
Vehicle 2012 FORD FUSION
Component STEERING
Date of Incident
Date Filed
Mileage 100,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State AZ

Consumer Description

I GOT THIS 2012 FORD FUSION SE FOR DAUGHTER AND YESTERDAY, SHE CALLED ME TO TELL ME THAT THE "POWER STEERING ASSIST FAULT" SHOWED UP ON HER DASH. AS SHE WAS ABOUT TO TRY TO BACK OUT OF THE DRIVEWAY, SHE COULD NOT TURN THE STEERING WHEEL. SHE HAD TO MISS SCHOOL AND WORK, DUE TO THE ISSUE, BECAUSE I DID NOT WANT HER TO TAKE ANY CHANCES. WHEN I GOT HOME AFTER WORK, TO MOVE IT INTO THE GARAGE, TO CHECK IT OUT, THE DASH CODE WENT AWAY AND IT APPEARED TO BE FINE. AFTER DOING RESEARCH AND CALLING THE FORD DEALERSHIP, THEY FOUND A RECALL FROM 2015 THAT DESCRIBES THIS SAME ISSUE IN 2011-2012 FORD FUSIONS BUT FOR SOME REASON MY VIN WAS NOT INCLUDED, IT SEEMS THAT IT'S THE SAME PART AND ISSUE, THAT COULD/SHOULD INCLUDE MORE VEHICLES. FROM WHAT I'VE BEEN READING AND SEEING, THIS SEEMS TO BE HAPPENING MORE FREQUENTLY, BUT ACTUALLY SEEING THAT PEOPLE HAVE BEEN GETTING INTO COLLISIONS, WITH THE INTERMITTENT COMPUTER GLITCHING OF THE STEERING ISSUE. IT'S JUST A GOOD THING THAT MY DAUGHTER WAS JUST ATTEMPTING TO BACK OUT WHEN THIS HAPPENED. I SEE THAT OTHERS HAVE NOT BEEN SO LUCKY. I PRAY THAT FORD RECALLS THIS AND DOES THE RIGHT THING PRIOR TO ANY SERIOUS INJURIES AND/OR DEATHS, TO AVOID HEAVY LAW SUITS AND TRAJEDY. THIS WAS A ISSUE WITH THESE CARS AND APPEARS TO BE GROWING BY THE NUMBERS AND NOTHING IS BEING DONE AT THIS POINT. DIDN'T DO ANYTHING ABOUT IT. I HOPE YOU WILL DO YOUR DO DILIGENCE ON THESE ISSUES AND FIX EVERY ONE OF THEM BEFORE SOMEONE DOES GET HURT. MY DAUGHTER IS DRINVING THE CAR, BECAUSE THERE ARE NOT OTHER ALTERNATIVES RIGHT NOW, BUT I PRAY THAT SHE DOES NOT GET HURT WHILE DRIVING THIS CAR. THANKS FOR YOUR TIME AND CONSIDERATION.

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