NHTSA Complaint #11363648 — 2012 DODGE CHALLENGER

LEFT CYLINDER HEAD WAS REPLACED UNDER MANUFACTURER'S WARRANTY AT 144,XXX OCT 18 2018. CYLINDER HEAD WAS REPLACED AGAIN UNDER THE SAME WARRANTY AT 160XXX SEPTEMBER 2020. AFTER REPAIR DEALER STATED THAT THE RIGHT HEAD HAD A LEAK AND NEEDED TO BE DIAGNOSED. CHRYSLER AUTHORIZES 9 HOURS OF SERVICE LABOR FOR DIAGNOSIS UNDER EXTENDED WARRANTY X56 . THE WARRANTY ALSO AUTHORIZES REPLACEMENT OF THE RIGHT HEAD COVER AND GASKET IF REQUIRED. WHEN I BROUGHT UP THIS FINE PRINT TO THE DEALER I WAS TOLD BY THE DEALER THAT CHRYSLER WOULD NOT COVER ANYTHING ELSE. IT TOOK CALLING FOR OVER A MONTH STRAIGHT FOR THEM TO FINALLY AUTHORIZE THE WARRANTY WORK BASED ON THE UPDATED 2014 BULLETIN THAT ADDED THE RIGHT SIDE TO THE WARRANTY.I WAS TOLD I HAD TO PAY OUT OF POCKET 2000$ TO DIAGNOSE THE PROBLEM. EVEN THOUGH IT WAS COVERED UNDER WARRANTY THEY TOLD ME IT WASNT. I AGREED TO PAY AND THEY REFUSED TO TAKE THE CAR IN. I ASKED THEM TO PUT IT IN WRITING THAT THEY WOULDN'T COVER IT UNDER WARRANTY AND I WAS TOLD I WAS NOT WELCOME THERE. I AM A DISABLED ARMY VETERAN AND I USE DRIVING AS MY THERAPY. MY CAR HAS BEEN NON OP FOR OVER A MONTH NOW. NOW THAT CHRYSLER HAS VERIFIED EVERYTHING I HAVE SAID THE WHOLE TIME IT'S TOO LATE BECAUSE NOW THE DEALERSHIPS AROUND TOWN WONT TOUCH THE CAR BASED ON THE BELIEF CHRYSLER WONT COVER IT. CHRYSLER SAID TO ME TONS OF TIMES THAT I WAS OUT OF WARRANTY. IT TOOK THEM FINDING THE UPDATED BULLETIN. I DONT BLAME THE DEALERSHIPS I BLAME CHRYSLER. HOW CAN YOU REPLACE ONE HEAD AT 144K AND EXPECT THE OLD HEAD TO WORK WELL WITH IT. THE LEFT HEAD IS A WAY TO GET PEOPLE IN THE SHOP FOR A FREE LEFT SIDE HEAD THAT CAUSES MORE DAMAGE. IT'S LIKE PUTTING AN OLD TIRE WITH A NEW ONE. THERE SHOULD BE A RECALL ASKING FOR REPLACEMENT OF BOTH HEADS. CHRYSLER CLAIMED IT DOESN'T CAUSE THE VEHICLES TO FAIL AND IT DOES LIKE MINE DID ON THE FREEWAY WHILE DRIVING