NHTSA Complaint #11363435 — 2019 SUBARU ASCENT

VISIBILITY/WIPER issue reported to NHTSA

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Complaint Details

ODI Number	11363435
Vehicle	2019 SUBARU ASCENT
Component	VISIBILITY/WIPER
Date of Incident	July 10, 2018
Date Filed	October 8, 2020
Mileage	10 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NV

Consumer Description

4 DAYS AFTER PURCHASING MY ASCENT I WAS ON THE FREEWAY AND A PASSING VEHICLE THREW UP A ROCK AND HIT THE WINDSHIELD. IT WAS SO SMALL THAT NORMALLY IT COULD HAVE BEEN FIXED BUT INSTEAD IT BROKE THE WINDSHIELD FROM THE DRIVER SIDE VIEW ALL THE WAY OVER TO THE PASSENGER SIDE. THE WHOLE WINDSHIELD HAD TO BE REPLACED AT A COST OF $1200 FOR THE WINDSHIELD AND HAD TO BE RE-CALIBRATED AT THE DEALERSHIP FOR AN ADDITIONAL COST OF $300. HERE I AM A YEAR LATER AND THE SAME THING HAS HAPPENED AGAIN. EXACT SAME SPOT ON THE DRIVERS SIDE WHERE A TINY ROCK FLEW UP AND AGAIN CRACKED THE WINDSHIELD FROM THE DRIVER SIDE ALL THE WAY OVER TO THE PASSENGER SIDE. THIS IS CLEARLY A DEFECT IN THE GLASS MANUFACTURER THAT SUBARU IS USING FOR THEIR VEHICLES AND ITS A COSTLY ONE

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