NHTSA Complaint #11363364 — 2017 FORD F-150

TL* THE CONTACT OWNS A 2017 FORD F-150. THE CONTACT STATED THAT THE VEHICLE WAS STARTED REMOTELY AND THE CONTACT SMELT BURNING PLASTIC. WHEN THE CONTACT ENTERED THE VEHICLE, THE REAR WINDOW EXPLODED BOTH OUTWARD AND INWARD WITH SOME GLASS ON THE BACKSEAT. THE CONTACT EXITED AND EXAMINED THE VEHICLE AND HE DISCONNECTED THE BATTERY AS A PRECAUTION. THE VEHICLE WAS SITTING WITH THE HOOD OPEN WAITING TO BE TOWED TO THE DEALER (HANNA MOTORS 371 HUME ST, COLLINGWOOD ON L9Y 1W5 705-445-4300). THE CONTACT LIVES IN THE US AND WAS VISITING RELATIVES IN CANADA. THE CONTACT MENTIONED JUST GETTING THE VEHICLE'S WINDOW REPAIRED BY A GLASS INSURANCE COMPANY WAS DIFFICULT AND OFFERED NO ASSISTANCE. THE MANUFACTURER HAD NOT BEEN CONTACTED YET. THE FAILURE MILEAGE WAS 54,000.