NHTSA Complaint #11363241 — 2019 FOREST RIVER CHEROKEE

TL* THE CONTACT OWNS A 2019 FOREST RIVER CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V844000 (TRAILER HITCHES). THE TRAILER WAS TAKEN TO TRAILERCRAFT INC (222 W 92ND AVE, ANCHORAGE, AK 99515) WHERE THE RECALL REPAIR WAS PERFORMED. WHILE DRIVING APPROXIMATELY 30 MPH, THE TRAILER DISCONNECTED FROM THE VEHICLE AT THE TRAILER HITCH AND VEERED OFF THE SAFETY CHAIN, AND DETACHED FROM THE VEHICLE. DUE TO THE FAILURE, SEVERE DAMAGE WAS DONE TO THE FRONT END OF THE TRAILER. THE CONTACT RECEIVED ASSISTANCE FROM THE LOCAL DEPARTMENT OF TRANSPORTATION AND HAD THE TRAILER REATTACHED TO THE VEHICLE. THE TRAILER WAS TAKEN BACK TO THE DEALER AND IT WAS DETERMINED THAT THE BALL ON THE HITCH THAT WAS SERVICED UNDER THE RECALL WAS THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT OFFERED NO ASSISTANCE. THE TRAILER WAS REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN. *BF*JB