NHTSA Complaint #11363176 — 2017 FORD FLEX SUSPENSION

Complaint Details

ODI Number	11363176
Vehicle	2017 FORD FLEX
Component	SUSPENSION
Date of Incident	February 10, 2020
Date Filed	October 7, 2020
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IL

Consumer Description

TL* THE CONTACT OWNS A 2017 FORD FLEX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V072000 (SUSPENSION). THE CONTACT CALLED THE BOB RIDINGS DECATUR DEALER LOCATED AT 3103 N 22ND ST, DECATUR, IL 62526, AND IT WAS CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN PARTS WOULD BE AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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