NHTSA Complaint #11363170 — 2013 TESLA MODEL S

THE MEDIA CONTROL UNIT (MCU) IN MY 2013 TESLA MODEL S STOPPED WORKING WHEN I REBOOTED THE CAR WHILE STATIONARY (COMMONLY NEEDED TO RESTORE LOST FUNCTIONALITY), APPARENTLY DUE TO A FAILURE OF THE EMBEDDED MULTI-MEDIA CARD (EMMC) MEMORY. AS PART OF THIS FAILURE, THE TURN SIGNALS DID NOT WORK WHEN I LATER WENT TO DRIVE THE CAR, THE PASSENGER AIRBAG DEFAULTED TO 'OFF' (PIC ATTACHED), AND THE HVAC SYSTEM (INCLUDING THE WINDSHIELD DEFROSTER) DEFAULTED TO AN UNKNOWN SETTING AND COULD NOT BE CONTROLLED (NEITHER BY THE DEAD MCU NOR THE SMARTPHONE APPLICATION), THOUGH THE CAR WAS OTHERWISE STILL DRIVEABLE. APPARENTLY, THE OEM EMMC HAD LIMITED RE-WRITE CAPABILITY AND A RELATIVELY HIGH RE-WRITE FREQUENCY; WHEN IT FAILED, IT NOT ONLY CREATED DRIVING SAFETY HAZARDS, BUT ALSO COST MORE THAN $1,000 TO REPAIR WHAT WAS PROBABLY AN INEXPENSIVE PART (UNDER $10) FOR THE OEM.