NHTSA Complaint #11362990 — 2010 FORD ESCAPE STEERING

Complaint Details

ODI Number	11362990
Vehicle	2010 FORD ESCAPE
Component	STEERING
Date of Incident	October 4, 2020
Date Filed	October 6, 2020
Mileage	123,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MI

Consumer Description

I WAS DRIVING MY 2010 FORD ESCAPE AND WENT TO TURN A CORNER AND HEARD A BEEPING CHIME AND THE VEHICLE BECAME HARD TO TURN. I WAS ABLE TO PULL INTO A PARKING SPOT AND TURN THE CAR OFF. WHEN I STARTED IT BACK UP AND HAD PROBLEMS TURNING OUT OF THE SPOT THEN IT WAS FINE. I DROVE IT HOME AND WHEN I WENT TO TURN INTO THE DRIVEWAY IT STARTED CHIMING AGAIN AND THE POWER STEERING ASSIST FAILED CAME ON THE DASHBOARD. IT WON'T TURN OR ANYTHING. I LOOKED IT UP ONLINE AND FOUND OUT THIS IS A COMMON PROBLEM THAT HAS BEEN GOING ON WITH THE 2010 ESCAPES AND THERE WAS A RECALL OUT ON IT. I CALLED FORD AND GAVE THEM MY VIN NUMBER BUT THEY SAID IT WASN'T COVERED IN THE RECALL. I TOOK IT TO MY AUTO REPAIR SHOP AND THEY TOLD ME THAT THE WHOLE STEERING COLUMN HAS TO BE REPLACED. IT'S COSTING ME $1,753.

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