NHTSA Complaint #11362727 — 2002 CHEVROLET S10

CHUCK HUTTON CHEVROLET SERVICE -CHARGED 05CVZ BRAKES/ 88911428 STEER/SUP PARTS $219.24 LABOR $366.66/F JOINT KIT/STEERING IDLER ARM 88911297 PART: $97.99 LABOR: $366.66/ 19297307 F-(S)ARM PARTS: $42.89 LABOR: $331.30 ON SEPT 15, 2020, SERVICE CONSULTANT ADVISED CUSTOMER THAT IT WOULD TAKE 7 DAYS FOR HER PARTS TO ARRIVE AT CHUCK HUTTON PARTS DEPARTMENT. CUSTOMER CALLED ON SEPT 24, 2020. SERVICE CONSULTANT ADVISED, SHE WAS STILL WAITING ON THE DELIVERY OF THE PARTS. CUSTOMER SPOKE WITH SERVICE CONSULTANT ON OCTOBER 1, 2020. CUSTOMER WAS ADVISED AGAIN BY SERVICE CONSULTANT THAT SHE IS STILL WAITING ON THE PARTS. HUNG UP PHONE AND CALLED CUSTOMER BACK WITHIN 5 MINUTES, AND SAID HER PARTS WAS HERE, HER VEHICLE WILL BE READY BY 4:30PM THE 1ST. I KNEW THAT WAS IMPOSSIBLE. SO, I WENT IN ON OCTOBER 2, 2020 BETWEEN 4:30PM-5:00PM. I PAID MY TICKET PRICE OF $1,912.81 WITH A CREDIT CARD. TWENTY MINUTES LATER, I WAS TOLD MY VEHICLE WOULDN'T START. MY VEHICLE IS STILL THERE. MY CREDIT CARD WAS BILLED THE TICKET PRICE. THIS IS A VERY BAD CUSTOMER EXPERIENCE WITH CHUCK HUTTON SERVICE CONSULTANT (GREEDY COMMISSION) UPON INSPECTION FOUND BALL JOINTS WORN AND COMING APART/THE STEERING IDLER ARM WAS WORN AT THE JOINTS. THE STEERING PITMAN ARM WAS WORN AT THE JOINT. INSPECTED THE STEERING SYSTEM AND ADVISED. REPLACED THE STEERING PITMAN ARM AND LUBE CHASSIS. PRICE GOUGING ON LABOR $1190.40/ INVOICE #2551188 VEHICLE ENTERED SERVICE AREA ON SEPT 15, 2020. SERVICE CONSULTANT ADVISED THE CUSTOMER, HER CAR WAS READY FOR PICK UP ON SEPT 2. WHEN CUSTOMER ARRIVED, SHE PAID FOR REPAIRS, CUSTOMER WAS ADVISED 30 MINUTES LATER, HER VEHICLE WOULD NOT START. CUSTOMER TOOK HER VEHICLE IN FOR A ROUTINE EXCHANGE COOLANT 36 PART FLUSH ,$169.95/ REPLACED RESERVOIR $100.52 LABOR: $65.48 MAINTENANCE CHECK $65.48(?)