NHTSA Complaint #11362170 — 2013 SUBARU IMPREZA

TL* THE CONTACT OWNS A 2013 SUBARU IMPREZA. THE CONTACT STATED WHILE DRIVING VARIOUS SPEEDS, THE OIL LEVEL WARNING LIGHT ILLUMINATED AFTER THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 18V772000 (ENGINE AND ENGINE COOLING). THE VEHICLE WAS TAKEN TO SUBARU OF JACKSONVILLE (10800 ATLANTIC BLVD, JACKSONVILLE, FL 32225, (904) 641-6455) AND DIAGNOSED THAT THE TIMING COVER NEEDED TO BE REPLACED. ADDITIONALLY, THE CONTACT WAS INFORMED THAT THERE WERE NO OIL LEAKS FOUND. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE REOCCURRED. THE VEHICLE WAS TAKEN BACK TO SAME DEALER AND THE CONTACT WAS INFORMED THAT THE TIMING COVER NEEDED TO BE ADJUSTED. THE CONTACT STATED THAT OIL WARNING LIGHT WAS ILLUMINATED. THE OIL LEVEL WAS TOPPED OFF. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER WHERE AN OIL CONSUMPTION TEST WAS PERFORMED AND IT WAS DETERMINED THAT THE ENGINE CONSUMED A QUART OF OIL AND THAT THE SHORT BLOCK NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE PERSISTED. THE MANUFACTURER WAS CONTACTED HOWEVER, NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 95,224.