NHTSA Complaint #11361752 — 2015 FORD FLEX

TL* THE CONTACT OWNS A 2015 FORD FLEX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V072000 (SUSPENSION) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED HERITAGE FORD (2100 SISK RD, MODESTO, CA 95350; 1-844-362-2226) WHERE IT WAS CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT STATED THAT THERE WAS A CLUNKING SOUND COMING FROM THE FRONT AND REAR OF THE VEHICLE WHILE DRIVING. THE CONTACT STATED THAT WHILE DRIVING 55 MPH OR ABOVE, THERE WAS LITTLE TO NO STABILITY IN THE VEHICLE'S PERFORMANCE. THE CONTACT STATED THAT STEERING THE VEHICLE WAS DIFFICULT. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 88,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.