NHTSA Complaint #11361571 — 2013 TESLA MODEL S
ELECTRICAL SYSTEM issue reported to NHTSA
Complaint Details
| ODI Number | 11361571 |
| Vehicle | 2013 TESLA MODEL S |
| Component | ELECTRICAL SYSTEM |
| Date of Incident | |
| Date Filed | |
| Mileage | 152,155 miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | NY |
Consumer Description
AFTER TESLA SENT A SOFTWARE UPDATE OVER THE AIR TO MY CAR ON 09/22/2020, THE MEDIA CONTROL UNIT (MCU) OF MY CAR GOT STUCK IN A CONSTANT BOOT-UP LOOP. THE SOFTWARE WAS 100% DOWNLOADED BUT COULD NOT BE INSTALLED POSSIBLY DUE TO THE FAILURE OF A HIGHLY STRESSED EMMC MEMORY. AS A RESULT, THE MCU KEPT REBOOTING BY ITSELF EVERY 2 MINUTES OR SO, WHICH CAUSED BACK-UP CAMERA, CLIMATE CONTROL ETC. UNACCESSIBLE AND PASSENGER AIRBAG DISABLED. TESLA SUGGESTED A HARD REBOOT BUT THE PROBLEM WON'T GO AWAY. I REPORT THIS MCU PROBLEM AS IT COULD BE CAUSED BY THE MANUFACTURER'S DESIGN DEFECT REGARDING OVER-LOGGING ON THE CHEAP EMBEDDED MULTI-MEDIA-CARD MEMORYE (EMMC). I BELIEVE THAT TESLA SHOULD DO RECALLS TO REMOVE THE SWORD OF DAMOCLES FOR ALL MODEL S PRODUCED BEFORE MARCH, 2018.
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