NHTSA Complaint #11360991 — 2014 KIA SOUL

BOUGHT 2014 KIA SOUL ON 6/16/20 AT 106K MILES FROM HYUNDAI DEALER. DID NOT DRIVE FROM 8/8/20 TO 8/16/20-CAR WAS IN A SECURE LOCATION. DRIVING ON HIGHWAY, MADE A TURN, HEARD A CLUNKING NOISE AND CAR STALLED AND QUIT W/NO RESTART. DID NOT SEE ENGINE LIGHT BEFORE PREVIOUSLY. TOWED HOME, AND THEN TO CUMBERLAND KIA ON 9/5/20. PROMISED A LOANER CAR, BUT NEVER GOT ONE. THEY SAID THE ENGINE WAS BLOWN AND IT WOULD COST $8000 TO FIX IT. ONLY PAID $7500 FOR THE CAR. KIA WOULD NOT NEGOTIATE. HYUNDAI TRIED TO WORK WITH THEM AS WELL. CALLED KIA CONSUMER AFFAIRS. THEY ASKED CUMBERLAND KIA IF THEY WOULD CONSIDER ANY "GOOD WILL"-THEY DECLINED. THE WHOLE DESCRIPTION OF WHAT HAPPENED FITS THE NHTSA RECALL #19V120-PART 573 SAFETY RECALL REPORT-BUT THE VIN# IS NOT SHOWING A RECALL. PURCHASED THE CAR BECAUSE OF CLEAN CARFAX (SEE ATTACHED). PAST SERVICES ON 3RD OWNER(PUCHASED AT 58K IN 2016) WERE ALL DONE AT CUMBERLAND KIA. HYUNDAI SAID THERE WERE 24 SERVICE RECEIPTS IN THE CAR FROM CUMBERLAND KIA. HYUNDAI HAD DONE THEIR SERVICE AND CERTIFICATION BEFORE THEY SOLD IT TO US. THE CAR WAS CLEAN AND IN EXCELLENT CONDITION, WELL TAKEN CARE OF. THERE WAS NO REASON FOR THE ENGINE TO SUDDENLY BLOW LIKE THAT. WE NEED HELP!