NHTSA Complaint #11360927 — 2008 BMW X5

TL* THE CONTACT OWNS A 2008 BMW X5. THE CONTACT STATED WHILE DRIVING 40 MPH, THE COOLANT LEVEL LOW, PULL OVER WARNING MESSAGE APPEARED ON THE INSTRUMENT PANEL. THE CONTACT WAS ABLE TO DRIVE HOME AND ADDED COOLANT INTO COOLANT RESERVOIR HOWEVER, THE COOLANT LEAKED OUT. PRIOR TO THE FAILURE, THE CONTACT STATED THAT THE ENGINE FAN COULD BE HEARD FROM THE ENGINE WHILE DRIVING AT VARIOUS SPEEDS, AND THAT LIGHT GRAY SMOKE WOULD EMIT FROM THE ENGINE. THE CONTACT HAD AN INDEPENDENT MECHANIC COME TO HER HOME WHO INSPECTED THE VEHICLE AND INFORMED HER OF NHTSA CAMPAIGN NUMBER: 12E029000 (ENGINE AND ENGINE COOLING) WHICH HE LINKED TO THE FAILURE. THE CONTACT THEN CALLED THE MANUFACTURER WHO NOTIFIED HER THAT THE VEHICLE WAS NOT INCLUDED IN THE RECALL. THE CONTACT WAS REFERRED TO NHTSA FOR FURTHER ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 120,000.