NHTSA Complaint #11360883 — 2011 CHEVROLET TRAVERSE

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11360883
Vehicle 2011 CHEVROLET TRAVERSE
Component ENGINE
Date of Incident
Date Filed
Mileage 116,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NE

Consumer Description

I BOUGHT THIS CAR USED WITH 80,000 MILES ON IT. A WEEK AFTER PURCHASING IT I TOOK IT BACK TO THE DEALERSHIP DUE TO A BURNING OIL SMELL AND WAS TOLD IT WAS "NORMAL TRAVERSE SMELL". THE SMELL KEPT GETTING WORSE BUT EVERYWHERE I TOOK IT THEY SAID IT WAS NORMAL. I HAVE HAD THE CAR FOR TWO YEARS NOW AND AFTER TAKING IT TO A LOCAL MECHANIC, NOT A GM OR CHEVY MECHANIC, WE WERE TOLD IT NEEDS THE TIMING BELT REPLACED SO WE HAD THAT DONE. THE BURNING OIL SMELL NEVER WENT AWAY SO I TOOK IT BACK AND HE FOUND THAT THE TIMING BELT NEEDS REPLACED AFTER TWO MONTHS BECAUSE A BRASS RING THAT WAS SUPPOSED TO BE REPLACED WASN'T. THIS BRASS RING WAS NEVER ON THE RECALL LIST SO THE PREVIOUS OWNERS KNEW NOTHING ABOUT IT. CHEVY KNOWS THEY HAVE A PROBLEM WITH THIS ENGINE BUT THEY WON'T REPLACE THEM. I AM NOT STUCK WITH A PILE OF JUNK THAT NEEDS A NEW ENGINE ALL BECAUSE CHEVY WON'T OWN UP TO THEIR FAILURE. WHY NOT RECALL THE BRASS RING INSTEAD OF EXPECTING PEOPLE TO FORK OUT $6,000 FOR A NEW ENGINE?

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