NHTSA Complaint #11360830 — 2014 CADILLAC SRX

WE PURCHASED THIS 2014 SRX IN 2017 IN DAYLIGHT AT GATEWAY BUICK,DALLAS,TX. AFTER A FEW DAYS DRIVING IT AT NIGHT COULD QUICKLY TELL THE HEADLIGHTS WERE TOO TOO DIM TO BE DRIVING AT NIGHT, COMPLAINED MANY TIMES TO THEM, THEY EVEN LATER CHECKED LIGHTS OUT AND SAID ALL WAS OK! VERY DISGUSTED WITH CADILLAC NOT WANTING TO RECALL AS I FOUND OUT THAT THE 2010'S THR 2015'S ARE ALL DEFECTIVE. WE CALL CADILLAC AND THEY TELL US THIS CAR IS IN NAME OF A MAN IN CALIFORNIA AND THEY CAN'T HELP US. I AM VERY VERY MAD AT CADILLAC FOR NOT SUPPORTING THEIR CUSTOMERS IN THIS WAY! WE HAVE NO ONE TO TURN TO BUT ONLY FINDING A LOT OF OTHER PEOPLE WITH SAME PROBLEM ONLINE AND NOTHING BEEN DONE ABOUT THIS TRAGIC SITUATION. FINALLY ORDERED NEW HEADLIGHTS THROUGH CADILLAC DEALERSHIP ($2,000.00 TO REPAIR)EARLIER THIS YEAR AND TELL US NOT IN AS YET. THEY ARE ALL IN DENIAL. I AM 77 NOW AND HUSBAND 85 AND OUR CHILDREN ARE VERY WORRIED ABOUT US DRIVING AT NIGHT. PLEASE IF SOMEONE COULD HELP IN THIS AWFUL SITUATION. A LETTER FROM CADILLAC EARLIER THIS YEAR SAID WILL ONLY PAY $1600.00 TO REIMBURSE US TO REPLACE THEM AND ONLY IF MOISTURE IS THE PROBLEM. DRIVING IN NEIGHBORHOOD IS HORRIBLE, NOT LIGHTING, MAIN STREETS WITH STREETLIGHTS OK, BUT ANY DARK STREET IS A DEATH RISK. THANK YOU FOR ALLOWING US TO VENT AND PRAY FOR SOME RESOLVING OF THIS SITUATION. I HAVE READ WHERE PEOPLE HAVE ORDERED HEADLIGHTS AND HAD THEM REPLACED AND STILL NO BETTER, JUST SAME OLD ORIGINALS. THANKS.