NHTSA Complaint #11360682 — 2021 HYUNDAI PALISADE

TOOK A ROAD TRIP ACROSS THE COUNTRY TO GLACIER NATIONAL PARK IN MY 2021 PALISADE THAT I PURCHASED BRAND NEW JUST A FEW WEEKS AGO. DECIDED TO SAVE A LITTLE MONEY ON FLYING BY DRIVING INSTEAD, BUT NOW I'M REGRETTING THAT DECISION. A SMALL ROCK FLEW OFF A TRUCK THAT WAS PASSING ME ON THE LEFT ON I-90 AND HIT MY WINDSHIELD. ABSOLUTELY NOT MY FAULT AND NOTHING I COULD HAVE DONE TO PREVENT IT. THERE WAS A SPIDER CRACK. BY THE TIME I STOPPED AT THE NEXT EXIT TO GET GAS AND EXAMINE THE DAMAGE FURTHER, IT HAD ALREADY GROWN TO A RUNNER CRACK. IT WAS SATURDAY IN THE MIDDLE OF NOWHERE SO SAFELITE WAS NOT AN OPTION. I CONTINUED ON TO MY DESTINATION IN KALISPELL AND BY THE TIME I GOT THERE IT HAD GROWN TO THE POINT THAT "PATCHING" WOULD NOT BE POSSIBLE. NOW ONLY A WINDSHIELD REPLACEMENT WOULD SUFFICE. I CALLED AROUND ON MONDAY AND GOT THE CHEAPEST QUOTE FROM SAFELITE. AFTER TAX IT WAS GOING TO BE APPROXIMATELY $713 FOR THIRD PARTY GLASS. THE OEM WINDSHIELD, WHICH THEY RECOMMENDED, WAS $1400. I OBVIOUSLY OPTED FOR THE THIRD PARTY OPTION. I ASKED ABOUT THE CAMERA CALIBRATION FEE. THEY SAID THEY COULD DO IT FOR $300. I CALLED A DEALER WHO SAID THEY COULD DO IT FOR $250. SO I'M GOING TO HAVE THE WINDSHIELD REPLACED BY SAFELITE AND HAVE THE CAMERA CALIBRATION DONE BY A LOCAL DEALER. ALL TOLD IT'S GOING TO BE ABOUT $963. I'VE ALWAYS LOVED ROAD TRIPS BUT SEEING HOW RIDICULOUS FRAGILE THE PALISADE WINDSHIELD IS MAKES ME MORE APT TO KEEP IT GARAGED AND JUST FLY NEXT TIME. REALLY DISAPPOINTING.