NHTSA Complaint #11360498 — 2015 SUBARU FORESTER

THIS CAR WAS REPAIRED UNDER CAMPAIGN 19V149000 ON JULY 27 FOR THE BRAKE LIGHT SWITCH ISSUE. SINCE THE REPAIR OF THE RECALL, I HAVE TAKEN MY CAR BACK TO INTERNATIONAL SUBARU IN TINLEY PARK, IL FOR FOLLOW UP SERVICE RELATED TO THE REPLACEMENT PART. THE PROBLEM I'VE ENCOUNTERED ON A NUMBER OF OCCASIONS IS THE CAR ALERTS THAT THERE IS AN ISSUE STATING "HILL START ASSIST SYSTEM NEEDS TO BE CHECKED" WHILE THE CAR IS IN MOTION. THE CAR THEN CUTS ALL THROTTLE CAPABILITIES FOR APPROXIMATELY 5 SECONDS AND THE CAR JUST COASTS BEFORE RESUMING TAKING A THROTTLE INPUT. WHEN THIS HAPPENS THE CAR IS JUST COASTING AND DROPS 15+ MPH IN SPEED. THIS ALERT SEEMS TO BE TRIGGERED RANDOMLY AND IT CAUSES SERIOUS SAFETY CONCERNS WHEN WITHOUT WARNING MY CAR SUDDENLY LOSES ANY USAGE OF THE THROTTLE. THIS PROBLEM HAS BEEN TRACED BACK TO THE PART REPLACED IN THE RECALL AND THE DEALER FOUND THE RECORDS IN THE CAR'S COMPUTER SHOWING THE SWITCH WAS ACTIVE WHEN IT WASN'T BEING PRESSED. THIS ISSUE FIRST SURFACED ON 8/31/20 BUT HAS COME BACK NUMEROUS TIMES SINCE THEN. FURTHERMORE, I HAD ISSUES WHERE THE BRAKE LIGHTS WERE ON ON THE CAR OVERNIGHT WITH THE SWITCH ACTIVE WITH NO INPUT CAUSING A DRAINED BATTERY. THIS IS A MORE SERIOUS ISSUE THAN JUST LIGHTS BECAUSE THE CAR'S THROTTLE CUTS OUT WITHOUT WARNING AND THIS HAS BEEN TRACED BACK TO THE SWITCH ON MY CAR. I WOULD RATHER HAVE THE ORIGINAL RECALLED PART REPLACED IN MY CAR COMPARED TO THE RECALL REPLACEMENT PART.