NHTSA Complaint #11360462 — 2014 HYUNDAI SANTA FE

MY 2014 SANTA FE WENT INTO "LIMP MODE" AND WOULDN'T TRAVEL MORE THAN 5 MILES AN HOUR. I WAS TOLD THAT MY ENGINE HAD NO OIL AND WAS PART OF A SAFETY RECALL. AFTER MONTHS OF JUMPING THROUGH THE HOOPS WITH A SERIES OF OIL CONSUMPTION TESTS, I WAS TOLD THAT IF I REPLACED A SLIGHTLY DRIPPY OIL PAN GASKET (A LEAK SO SMALL THAT IT NEVER HIT MY CONCRETE CARPORT) THAT HYUNDAI OF CUMMING WOULD SEND OUR PAPERWORK TO HYUNDAI CORPORATE FOR A RECALL OF THE ENGINE. I NEVER KNEW THAT THE CAR COMPLETELY-SHUTTING-DOWN WHILE DRIVING WAS A POSSIBILITY. APPARENTLY, THE RECALLED ENGINES DO EXACTLY THAT! THEY SHUT DOWN WHILE BEING DRIVEN WITH NO WARNING! WHILE DRIVING, MY SANTA FE COMPLETELY SHUT-DOWN. NO POWER STEERING, NO POWER BRAKES, NOTHING! NO WARNING LIGHTS EVER CAME ON TO ALERT ME OF A PROBLEM. THE TIMING OF THIS HAPPENING WAS CONVENIENT THOUGH AS I WAS GOING AWAY FOR 5 DAYS. I DROPPED MY CAR AT THE CUMMING GA DEALERSHIP. I ASKED THEM TO REPLACE THE OIL PAN SEAL AND TROUBLE SHOOT THE STALLING PROBLEM. 5 DAYS THEY SAT ON MY CAR. THEY DID NOTHING. TURNS OUT, THEY WERE WAITING ON THE SERVICE-REP WHO DID MY REPAIR ESTIMATE TO RETURN FROM VACATION. THEY WERE GOING TO WAIT 11 DAYS WITHOUT DOING THE WORK OR TALKING TO ME. THEY SAID THAT THEY DIDN'T DO THE WORK BECAUSE MY CAR DID NOT QUALIFY FOR THE RECALL. RECALL OR NO RECALL, I NEED MY CAR FIXED! AFTER SHOWING UP IN PERSON, I WAS GIVEN A LOANER CAR UNTIL THEY COULD DIAGNOSIS THE ENGINE & REPLACE OIL PAN GASKET. THIS WAS TUES 9/15. THEY GAVE ME THE LOANER CAR UNTIL FRI. CALLED ON FRI, THEY HADN'T FOUND THE STALLING PROBLEM AND SAID KEEP THE LOANER UNTIL 9/25. WAS TOLD TODAY THAT THEY STILL HAVE NOT REPLACED THE OIL PAN GASKET, BUT THEY WANT THE LOANER BACK. THIS IS OUTRAGEOUS. I DON'T FEEL SAFE IN THIS CAR. AND DESPITE BEING A PAYING CUSTOMER, THEY STILL HAVEN'T DONE THE WORK THEY SAID I NEED TO HAVE DONE FOR THE RECALL.