NHTSA Complaint #11360434 — 1998 MERCURY GRAND MARQUIS SUSPENSION

Complaint Details

ODI Number	11360434
Vehicle	1998 MERCURY GRAND MARQUIS
Component	SUSPENSION
Date of Incident	May 20, 2020
Date Filed	September 22, 2020
Mileage	165,400 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IN

Consumer Description

TL* THE CONTACT OWNS A 1998 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE EXAMINING HIS VEHICLE AT HIS RESIDENCE, HE NOTICED THE FRONT BALL JOINTS WERE DEFECTIVE. THE VEHICLE TAKEN TO EXPRESSWAY FORD OF MOUNT VERNON (3800 HIGHWAY 62 E, MOUNT VERNON, IN 47620) ON MAY 30 2020, WHERE THE VEHICLE WAS INSPECTED AND IT WAS DETERMINED THAT THE SHOCKS NEEDED TO BE REPLACED. THE FRONT SHOCKS WERE REPLACED HOWEVER, SEVERAL MONTHS LATER THE DRIVER'S SIDE SHOCK WAS LEAKING FLUID. THE VEHICLE WAS TAKEN BACK TO THE DEALER FOR REPAIRS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 165,400.

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