NHTSA Complaint #11360394 — 2014 KIA SOUL

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11360394
Vehicle	2014 KIA SOUL
Component	ENGINE
Date of Incident	July 1, 2020
Date Filed	September 22, 2020
Mileage	115,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OH

Consumer Description

WHENEVER I START UP MY CAR, THE ENGINE SEEMS TO KNOCK. I TOOK IT TO THE KIA DEALERSHIP 3 TIMES AND THEY INSISTED I JUST NEEDED AN OIL CHANGE. I FINALLY TOOK IT TO A MECHANIC IN MY NEIGHBORHOOD WHO FINALLY TOLD ME THAT I HAVE AN OIL CONSUMPTION ISSUE. WHEN I WENT BACK TO THE DEALERSHIP, THEY REFUSE TO FIX IT BECAUSE THEIR IS NOT A RECALL ON THESE VEHICLES. I HAVE CHILDREN AND IT IS VERY DANGEROUS FOR THEM TO BE IN A DEFECTIVE VEHICLE AND NOT KNOW WHEN IT'S FINALLY GONNA GIVE OUT. PLEASE RECALL THESE VEHICLES IMMEDIATELY!!

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