NHTSA Complaint #11355222 — 2012 BUICK LACROSSE

TL* THE CONTACT OWNS A 2012 BUICK LACROSSE. THE CONTACT STATED WHILE DRIVING AT LOW SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT BOOSTED THE BATTERY AND DROVE TO HER RESIDENCE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND THE CONTACT WAS INFORMED THAT THE ALTERNATOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE CONTACT STATED WHILE DRIVING AT 65 MPH, THE SERVICE BATTERY CHARGING SYSTEM WARNING LIGHT ILLUMINATED. THE CONTACT STATED SHE CONTINUED TO DRIVE THE VEHICLE. THE CONTACT REPLACED THE BATTERY AND THE WARNING LIGHT DISAPPEARED. THE CONTACT STATED WHILE DRIVING 40 MPH, THE STEERING WHEEL WAS DIFFICULT TO TURN WITH THE SERVICE BATTERY CHARGING SYSTEM WARNING LIGHT ILLUMINATED. THE VEHICLE STALLED. THE VEHICLE WAS NOT DRIVABLE. THE VEHICLE WAS TOWED TO HER BOYFRIEND'S RESIDENCE. THE VEHICLE WAS TAKEN TO ANOTHER INDEPENDENT MECHANIC AND WAS INFORMED THAT AN UNKNOWN ELECTRICAL WIRING NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE CONTACT STATED 2 WEEKS LATER, THE SERVICE BATTERY CHARGING SYSTEM WARNING LIGHT ILLUMINATED AGAIN. THE VEHICLE WAS TAKEN TO LOCAL DEALER HILEY BUICK GMC OF FORT WORTH LOCATED AT 3535 W LOOP 820 S, FORT WORTH, TX 76116, (817) 349-6235, WHERE IT WAS DIAGNOSED WITH NEEDING A GENERATOR MODULE TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 13V173000 (ELECTRICAL SYSTEM) HOWEVER THE VIN WAS NOT INCLUDED. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 150,460.