NHTSA Complaint #11355024 — 2012 CHEVROLET TRAVERSE

WE PURCHASED OUR 2012 CHEVY TRAVERSE BRAND NEW IN APRIL OF 2013. I HAD THE EXTENDED PIP WARRANTY 6 YEARS, 60,000 MILES. THE MILEAGE IS 65,674. ON 9/12/2020 WHILE DRIVING RURAL STATE ROAD AT 55MPH THE ENGINE STALLED LOSING POWER STEERING AND BRAKES. WE SAFELY PULLED TO THE SIDE. THE ENGINE STARTED BACK UP WITH THE CHECK ENGINE LIGHT ON AND AN OBVIOUS KNOCK. TOWED THE TRAVERSE TO THE DEALERSHIP FOR SERVICE MONDAY WHEN THEY OPENED. DRIVERS VILLAGE DEALERSHIP CICERO NY CHECKED VEHICLE AND CONFIRMED 'VERY BAD KNOCKING WHEN VEHICLE IS RUNNING, NOISE CHANGES WITH RPMS. SCANNED AND FOUND P0016 CRANK CAM.' DIAGNOSTIC REPAIR FEE OF $250 DETERMINED THE #1 BANK ROD BROKEN- NEED ENGINE REPLACEMENT. THEY ALSO REPORTED OIL LEVEL FULL AND CLEAN WITH 57% LIFE REMAINING. THE OIL HAS ALWAYS BEEN CHANGED AT THE 3,000. I WAS PRESENTED WITH TWO QUOTES TO INSTALL A GM NEW ENGINE OR A REBUILT ENGINE. BOTH OPTIONS ARE OVER $8,500 TO REPAIR.