NHTSA Complaint #11354600 — 2019 RAM 1500

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11354600
Vehicle	2019 RAM 1500
Component	ELECTRICAL SYSTEM
Date of Incident	August 1, 2020
Date Filed	September 12, 2020
Mileage	14,100 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NC

Consumer Description

2019 RAM 1500 INSTRUMENT CLUSTER DISPLAY GOING BLANK, STARTING OUT GOING BLANK WHEN PARKING OUTSIDE IN HEAT AND HUMIDITY IT WOULD COME BACK WHEN TRUCK COOLS DOWN INSIDE. AUGUST 19 2020 I TOOK IT TO THE DEALER TO CHECK IT OUT. THEY SAID INSTRUMENT CLUSTER NEEDED REPLACED AND ORDER ONE. THEY TOLD ME IT WOULD TAKE THREE WEEKS TO GET. CALL DEALER SEPT 12 AND THEY HAVE NO IDEAL WHEN THEY WILL GET IT. I HAVE BEEN DRIVING SINCE AUGUST 19 WITH NO INSTRUMENT CLUSTER IT HAS NOT WORK AT ALL. SEE THIS AS SAFETY HAZARD.CAN NOT SEE ALARMS, MILEAGE, OIL PRESSURE, WATER TEMP, OR ANY ALARMS, HAD ALARM YESTERDAY FOR ABOUT THIRTY MINUTES WHILE DRIVING. TOOK ABOUT 20 MINUTES TO FIGURE IT OUT WAS A SENSOR.

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