NHTSA Complaint #11354386 — 2006 CHEVROLET COBALT

TL* THE CONTACT OWNS A 2006 CHEVROLET COBALT. THE CONTACT STATED THAT UPON PURCHASING THE VEHICLE, SHE WAS INFORMED THAT NHTSA CAMPAIGN NUMBERS: 14E021000(ELECTRICAL SYSTEM) AND 10V073000(STEERING) WERE ASSOCIATED WITH THE VIN. THE CONTACT THEN TOOK THE VEHICLE TO JEFF JOHNSON CHEVROLET(2533 CARROLLTON PIKE, WOODLAWN, VA 24381) WHERE SHE DROPPED THE VEHICLE OFF TO HAVE THE RECALLS REPAIRED. WHILE DRIVING AT 45 MPH, THE STEERING WHEEL LOCKED AS AN UNKNOWN WARNING LIGHT APPEARED ON THE INSTRUMENT PANEL. THE CONTACT DROVE STRAIGHT INTO DITCH AND THE AIR BAGS DID NOT DEPLOY UPON IMPACT. THERE WERE NO INJURIES DUE TO THE ACCIDENT AND A POLICE REPORT WAS NOT FILED. THE CONTACT HAD THE VEHICLE TOWED TO HER FIANC'S HOUSE. SHE IMMEDIATELY CALLED THE DEALER TO INFORM THEM OF THE ACCIDENT AND ALSO INFORMED THAT SHE HAD NOTICED THAT THE STEERING WHEEL WAS SLANTED TO THE RIGHT BY ABOUT ONE TO TWO INCHES UPON RETURN OF THE VEHICLE. THE DEALER INFORMED HER THAT HER VEHICLE WAS NOT APART OF THE STEERING WHEEL RECALL. THE CONTACT CALLED ANOTHER DEALER,FLOW BUICK-GMC(1945 SKIBO RD, FAYETTEVILLE, NC 28314) WHERE SHE WAS INFORMED THAT SINCE THE RECALL HAD ALREADY BEEN SERVICED, THEY COULD NOT ASSIST HER WITH THE MATTER. THE MANUFACTURER WAS THEN NOTIFIED OF THE FAILURE AND WAS INFORMED THAT A SENIOR ADVISOR WOULD CONTACT HER ABOUT THE MATTER. THE SENIOR ADVISOR HAD CALLED HER BACK AND INFORMED HER THAT THE RECALL WAS INACTIVE AND THAT THEY WOULD CONTACT THE INITIAL DEALER TO GET THEIR SIDE OF THE STORY. THE CONTACT HAD YET TO HEAR BACK FROM THE ADVISOR. THE VEHICLE HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 172,000.