NHTSA Complaint #11354363 — 2015 TESLA MODEL S

AIR BAGS issue reported to NHTSA

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Complaint Details

ODI Number	11354363
Vehicle	2015 TESLA MODEL S
Component	AIR BAGS
Date of Incident	September 1, 2020
Date Filed	September 11, 2020
Mileage	60,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NJ

Consumer Description

HAVE AN ISSUE WITH THE CENTRAL TOUCH SCREEN PANEL GOING BLANK. THE EMBEDDED MULTI-MEDIA-CARD MEMORY (EMMC) IN THE MCU INS LIKELY THE ISSUE. THIS IS CAUSING THE CENTRAL TOUCH SCREEN PANEL (THAT CONTROLS AIR BAGS, NAVIGATION, MUSIC, HEATING ETC..). THIS SCREEN HAS BEEN CAUSING A PROBLEM FOR MANY MONTHS. WE GOT A 'TEMPORARY FIX' BY A RESET THAT COST 100S OF DOLLARS - BUT IT WENT BLANK AGAIN. THIS IS A DESIGN FLAW THAT HAS NOTHING TO DO WITH HOW WE DRIVE THE CAR - IT HAS GOT FIXED IN THE 2018 AND LATER MODEL S MODELS - BUT IT LOOKS LIKE IT IS A SYSTEMATIC ISSUE IN MANY CARS PRIOR TO THAT.

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