NHTSA Complaint #11354211 — 2013 LINCOLN MKX

I TOOK MY 2013 LINCOLN MKX FOR MAINTENANCE. I WAS TOLD THAT MY POWER TRANSFER UNIT, (PTU) WAS DEFECTIVE, IT IS A SEALED UNIT AND BEING AN INTEGRAL PART OF THE DRIVE TRAIN, IT NEEDED TO BE CHANGED. VEHICLE WAS STATIONERY. I CONTACTED LINCOLN TO SEE WHY AN ESSENTIAL PART SHOULD HAVE FAILED. I WAS TOLD THERE ARE NO RECALLS, NOTHING COULD BE DONE. 1.OTHER PEOPLE HAD SIMILAR ISSUES. 2. THE POLICE CARS WERE EQUIPPED WITH COOLERS SO THAT THE PTU WOULD NOT OVERHEAT. 3. THE CARS WITH THE PTUS SOLD OVERSEAS WERE GIVEN A DRAIN PLUG. 4. FORD SWITCHED THE MAKERS TO A NEW ONE BECAUSE OF THE INCIDENTS. I SENT AN EMAIL TO NANCY JOY FALOTICO, PRESIDENT, THE LINCOLN MOTOR COMPANY, NOT HEARING I CALLED THE EXECUTIVE OFFICES, I RECEIVED A CALL FROM ANOTHER REP. WHO WAS RESPONDING FOR MS. FALOTICO, SHE SAID AGAIN, NOTHING COULD BE DONE. KEEP YOUR RECEIPTS AND IF THERE SHOULD BE A RECALL YOU CAN GET REIMBURSEMENT. THE MALFUNCTION OF THIS PART COULD HAVE CATASTROPHIC RESULTS. LINCOLN MOTORS GAVE THE BBB AN UNACCEPTABLE RESPONSE. 2.CONTACTED ATTORNEY GENERAL'S OFFICE OF CT RESPONSE NOT ACCEPTABLE. SAME RESPONSE AS TWAS SENT TO BBB. 3.RECCOMMENDED TO CONTACT YOU. 4. LETTER FROM FORD TRIED TO MAKE IT JUST A WARRANTY ISSUE. IT OBVIOUSLY HAS NOTHING TO DO WITH WARRANTY.