NHTSA Complaint #11354182 — 2012 KIA SORENTO

TL* THE CONTACT OWNS A 2012 KIA SORENTO. THE CONTACT STATED THAT WHEN THE VEHICLE WAS STARTED, THERE WAS SMOKE COMING FROM THE REAR OF THE VEHICLE. THE VEHICLE WAS TAKEN TO GREENWAY KIA OF RIVERGATE, 1536 GALLATIN PIKE N, MADISON, TN 37115, BUT WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT MENTIONED THE DEALER ONLY COMPLETED AN OIL CHANGE. THE CONTACT ALSO STATED THAT WHILE DRIVING, A VERY BAD KNOCKING NOISE OCCURRED THAT WAS COMING FROM THE ENGINE. THE VEHICLE WAS TOWED BACK TO THE SAME DEALER AND WAS DIAGNOSED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED DUE TO THE REPAIR FEES. THE CONTACT MENTIONED THAT THE VEHICLE WAS JUST PURCHASED SOMETIME IN FEBRUARY FROM THE SAME DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.