NHTSA Complaint #11354030 — 2011 TOYOTA COROLLA

TO WHOM IT MAY CONCERN, WE HAVE EXPERIENCED ANOMALOUS BEHAVIOR IN OUR VEHICLE THAT WE BELIEVE IS DUE TO MALWARE. WE WERE REFERRED TO REPORT THIS FROM THE PUBLIC SERVICE ANNOUNCEMENT: HTTPS://WWW.IC3.GOV/MEDIA/2016/160317.ASPX#FN1 1. OUR ENGINE WILL SUDDENLY ACCELERATE AND DECELERATE WITHOUT OUR FOOT PRESSING ON THE ACCELERATOR TO CAUSE THIS CHANGE. IT WILL ALSO SLOWLY CHANGE WHEN CRUISING AT A CONSTANT SPEED, THE CAR WILL INCREASE SPEED GRADUALLY WITH VERY LIGHT PRESSURE ON IT. 2. OUR CRUISE CONTROL WILL RESET THE SPEED AT VARIOUS TIMES, WE WILL BE GOING 70 MPH ON THE INTERSTATE AND IT WILL GRADUALLY SLOW DOWN WITHOUT US DISABLING IT WITH A BRAKE PRESS OR SWITCHING IT OFF. (MY WIFE DOES NOT USE THE CRUISE CONTROL AND CANNOT VERIFY THIS.) 3. OUR RADIO WILL TURN ON SUDDENLY WITHOUT PRESSING THE POWER BUTTON. 4. OUR RADIO WILL EJECT A CD WITHOUT US HAVING THE RADIO ON. 5. OUR AIR CONDITIONER LIGHT WILL TURN ON AND OFF INTERMITTENTLY WITHOUT US TURNING IT OFF. (I CANNOT VERIFY THIS ALTHOUGH MY WIFE HAS OBSERVED THIS BEHAVIOUR.) 6. OUR AIR CONDITIONER WILL FUNCTION INTERMITTENTLY. SOMETIMES IT WILL OPERATE NORMALLY AND OTHER TIMES IT IS COMPLETELY NONFUNCTIONAL. OCCASIONALLY IT WILL WORK AT LESSER LEVELS BUT IS STILL FUNCTIONAL. RESPECTFULLY, NORMAN AND MONIQUE MAPES