NHTSA Complaint #11353890 — 2018 HONDA CR-V

ON FRIDAY, AUGUST 28, 2020 I PURCHASED A CERTIFIED USED HONDA CRV FROM HONDA OF JOLIET. AFTER DRIVING THE VEHICLE FOR A FEW DAYS, I NOTICED THIS SOUND COMING FROM THE REAR DRIVER'S SIDE. TO BE SURE, I HAD MY BROTHER IN LAW DRIVE THE VEHICLE. HE MENTIONED THAT THERE MAY BE SOMETHING WRONG WITH THE WHEEL BEARING OR THE BRAKES. ON MONDAY, AUGUST 31, I DROPPED THE VEHICLE OFF FOR SERVICE. WHEN I PURCHASED THE VEHICLE, I HAD NEW BRIDGESTONE TIRES. I WAS CONFUSED AND STEVE COULD NOT EXPLAIN WHY THE SERVICE DEPT. RECOMMENDED NEW TIRES. I GO TO PICK UP MY VEHICLE ON THURSDAY, SEPTEMBER 3RD. WHEN I PICKED UP THE VEHICLE, I NOTICED THAT THE TIRES WERE DIFFERENT. THE BRAND WAS ADVANTA TIRES. LOOKING ONLINE CONSUMER REPORTS FOUND THE ADVANTA HAD AN AVERAGE TREAD LIFE OF 44,500 MILES COMPARED WITH AN AVERAGE OF 71,000 MILES FOR ALL THE TIRES. IN ADDITION, THESE TIRES HAVE POOR PERFORMANCE IN WINTER CONDITIONS. AFTER SURVEYING THE DEALER LOT, I AM VERY CONFUSED AS TO WHY THESE TIRES WERE CHOSEN AS THE OTHER VEHICLES ALL HAVE BETTER TIRES (E.G. CONTINENTAL, BRIDGESTONE, AND MICHELIN). PLEASE SEE THE ATTACHED PHOTOS. EVEN MORE FRUSTRATING, MY VEHICLE NOW DRIVES WORSE THAN BEFORE..ON FRIDAY, I EMAILED THE OWNERS OF THE DEALERSHIP, MIKE, HORST, AND RICK KORALLUS. OF THE THREE, MIKE KORALLUS RESPONDED AND GAVE ME THE IMPRESSION THAT THE VEHICLE WOULD BE REPAIRED. TODAY, THE VEHICLE WAS PICKED UP BY SERVICE. AFTER WORK I DROVE BACK TO JOLIET TO PICK UP MY VEHICLE, HOPING THE TIRES HAD BEEN ORDERED AND REPLACED AND THE NOISE FIXED. UNFORTUNATELY, THIS WAS NOT THE CASE AND JAVIER ONCE AGAIN GAVE ME AN INADEQUATE EXPLANATION. THERE IS NO WAY THESE TIRES ARE MAKING IT THROUGH THE WINTER. NOW, I MUST MAKE ANOTHER APPOINTMENT WITH A DIFFERENT DEALER TO MAKE SURE THAT MY INITIAL ISSUE IS RESOLVED. IN FURTHER RESEARCH, NO OTHER TIRE RETAILER INCLUDING WALMART CARRIES THESE TIRES.